We want our customers to feel comfortable with their purchases, so we work hard to ensure that every aspect of our business makes shopping with us rewarding and personal.

We can always schedule a meeting where you can try out the jewelry. Feel free to contact us via email or call.

If you are not from Los Angeles are, We offer free shipping on all orders, with no minimum purchase. We offer a money-back guarantee. If you're not satisfied with your order, you have 14 days to return your item and receive a full refund. Please refer to our return policy for more information.

Sure. We offer photos and videos of all of our products, so you can get an accurate sense of what it looks like. We can send you additional images if you are interested in seeing our rings from different angle, or different lighting or if would like to see multiple rings together. Please feel free to email us or call/text or whatsapp at +12136757766

The high jewelry collection is a ready-to-wear jewelry features a range of different styles and designs. Only sizing can be changed on our pieces, but custom design services are available by contacting us either via email, call or text.

If you’re searching for a custom jewelry piece, we offer a wide range of services and products that can help you achieve your personal creative vision. Our passion is creating an individualized experience for each client, with beautiful end results no matter what their vision may be. We specialize in full custom design, and can create the jewelry piece you desire. If you don’t see it here, just ask!

Yes, we'd be happy to personalize your ring. Inscriptions can be added to your ring for a personal touch. If you would like to add an inscription, please reach out to us and we will gladly help you.

Our gemstones are sourced from around the world and have not been chemically treated to alter their natural beauty. Some of them are heat-treated for color, clarity, and overall appearance. Heat treatment is an accepted industry standard that cannot be visually distinguished from sapphire mined without treatment. No radiation, chemicals, or health risks are involved in this process. We source our gems exactly like we source our partners: ethically and with transparency.

We are constantly adding new inventory to our site and we may have additional inventory available beyond what is listed on our website. If you don't see exactly what you want, please feel free to contact us via email or phone and we will be happy to help you find the perfect piece for your space.

Gemstones are often an important purchase, so it's important to know where they come from. Most of our jewels are certified by professional labs. 

If a gemstone is not certified, we are happy to get the proper certification. We use GIA as our primary certification lab for colored gemstones. There may be addition charges for the service. We have been in business for over 10 years and would never sell anything that was not 100% authentic.

For questions about your order, you can reach us via call, text or WhatsApp at +1213-675-7766, 24 hours a day, 7 days a week, or send an e-mail to info@heritagegemsandjewels.com

We can always schedule a meeting where you can try out the jewelry. Feel free to contact us via email or call.

If you are not from Los Angeles are, We offer free shipping on all orders, with no minimum purchase. We offer a money-back guarantee. If you're not satisfied with your order, you have 14 days to return your item and receive a full refund. Please refer to our return policy for more information.

Yes, Our unmarked packaging keeps your order private and safe. Discreet Packing will ensure that your package reaches its destination without any issue.

for saturday delivery, we sure can help. Depending on your shipping address we may be able to accommodate that. Please contact us to coordinate with delivery options.

We offer international shipping. Signature is REQUIRED for all deliveries. Customers are responsible for all items after the package has been signed for. Many countries impose customs duties or other taxes on the importation of gemstones and jewelry. The specific taxes and duties vary depending on the country of import and the value of the goods being imported. In addition to customs duties, some countries also impose other taxes on the importation of goods, such as value-added tax (VAT) or GST. Buyers are responsible for the custom and VAT/GST charges.

We offer 14 day money back guarantee. With our no-hassle return and exchange policy, you can shop confidently knowing that your satisfaction is our top priority. Here is our detailed return policy.

Buyer is responsible for return shipping cost. Return shipment must be made with fully insured registered mail of the full value of the invoice.

Please allow 5 to 15 business days for this process to complete.

Yes, returns are processed within 1-2 business days of receipt. You will receive a confirmation email that your return has been received.

• Your refund credit will be submitted to your bank within three business days. 
• It may take your bank up to 10 business days to post the funds to your account. 
• Bank wire refunds of USD $1000 or greater typically take 7 to 10 business days after the return has been processed.
• Refund will be issued via check. Checks are sent via regular US Mail to the billing address in the original order.
• Orders paid for through PayPal will be credited back to your PayPal account within two weeks.

Custom orders, custom design, or any item that has custom engraving or personalization, are not eligible for returns.