Returns and Exchange

We offer 14 days money back guarantee.

  • Email us to get Return Authorization with in 14 days of receipt of an item.
  • You will receive email instruction to initiate returns.
  • Send your returns according to instructions sent and with a copy of original invoice.
  • We highly recommend your shipping label is addressed to "HGJ" only for added security against theft.
  • Buyer is responsible for return shipping cost.
  • Return shipment must be made with fully insured registered mail of the full value of the invoice.

Refunds:

  • Returns are processed within 1-2 business days of receipt. 
  • You will receive a confirmation email that your return has been received.
  • Please allow 5 to 15 business days for this process to complete.
  • In case of refund, credit will be submitted to your bank within three business days. 
  • It may take your bank up to 10 business days to post the funds to your account. 
  • Bank wire refunds of USD $1000 or greater typically take 7 to 10 business days after the return has been processed.
  • Refund will be issued via check. Checks are sent via regular US Mail to the billing address in the original order.
  • Orders paid for through PayPal will be credited back to your PayPal account within two weeks.
  • Sorry, custom-made jewelry is not returnable, and non-refundable.

For Internation Returns:

  • Email us to get Return Authorization with in 14 days of receipt of an item.
  • You will receive email instruction to initiate returns.
  • Send your returns according to instructions sent and with a copy of original invoice.
  • We highly recommend your shipping label is addressed to "HGJ" only for added security against theft.
  • Buyer is responsible for return shipping cost.Return shipment must be made with fully insured registered mail of the full value of the invoice.
  • We will deduct any charges for inbound custom duty and taxes (as applicable, if any) from the payment.

Returns On Jewelry: 

  • All tags should be attached to the product.
  • Any tampering with the tag would result in non return.

Returns On Gemstones: 

  • Once we received the gemstones, we will have to get the gemstones tested. You may incur the GIA recertification cost i.e $250. This way we can make sure that we get our genuine goods back.

We're dedicated to creating a joyful gem-buying experience for every customer, and are always open to discussing the details of your specific purchase and how you want to handle a refund, credit or exchange.