We offer 14 days money back guarantee.
- Email us to get Return Authorization with in 14 days of receipt of an item.
- You will receive email instruction to initiate returns.
- Send your returns according to instructions sent and with a copy of original invoice.
- We highly recommend your shipping label is addressed to "HGJ" only for added security against theft.
- Buyer is responsible for return shipping cost.
- Return shipment must be made with fully insured registered mail of the full value of the invoice.
Refunds:
- Returns are processed within 1-2 business days of receipt.
- You will receive a confirmation email that your return has been received.
- Please allow 5 to 15 business days for this process to complete.
- In case of refund, credit will be submitted to your bank within three business days.
- It may take your bank up to 10 business days to post the funds to your account.
- Bank wire refunds of USD $1000 or greater typically take 7 to 10 business days after the return has been processed.
- Refund will be issued via check. Checks are sent via regular US Mail to the billing address in the original order.
- Orders paid for through PayPal will be credited back to your PayPal account within two weeks.
- Sorry, custom-made jewelry is not returnable, and non-refundable.
For Internation Returns:
- Email us to get Return Authorization with in 14 days of receipt of an item.
- You will receive email instruction to initiate returns.
- Send your returns according to instructions sent and with a copy of original invoice.
- We highly recommend your shipping label is addressed to "HGJ" only for added security against theft.
- Buyer is responsible for return shipping cost.Return shipment must be made with fully insured registered mail of the full value of the invoice.
- We will deduct any charges for inbound custom duty and taxes (as applicable, if any) from the payment.
Returns On Jewelry:
- All tags should be attached to the product.
- Any tampering with the tag would result in non return.
Returns On Gemstones:
- Once we received the gemstones, we will have to get the gemstones tested. You may incur the GIA recertification cost i.e $250. This way we can make sure that we get our genuine goods back.
We're dedicated to creating a joyful gem-buying experience for every customer, and are always open to discussing the details of your specific purchase and how you want to handle a refund, credit or exchange.